Your Professional Electronic Consultant 24/7
- Is the visitor of your website confused and calls the support or leaves the site?
- Are you searching for real opportunities how to make your websites more efficient or are you willing to improve the support and communication with your clients?
- Do you need to know your potential and end- clients better?
The answer to your needs is a virtual assistant Iwana, which solves these and other problems and increases customer’s satisfaction as well as the efficiency of your business.
Benefits of Virtual Assistant
- Iwana is fully configurable and adjustable for the context of your information, services and products,
- Iwana increases the efficiency and support of navigation as well as the orientation on your websites by linking the key requirements and your relevant offers,
- Visitor or customer does not have to call the customers support to look up the information that can be found somewhere on the website,
- Iwana collects challenging information on customers behaviour an presents them in the form of transparent statistics,
- Iwana works for you.
Using the Virtual Assistant
The virtual assistant Iwana can be successfully used in the following situations:
- Sale promotion of products and service brokerage,
- Proactive navigation of customers through rich websites,
- Optimization of customer´s interactivity with website – improvement of the website potential,
- Conduction and evaluation of information surveys,
- Customer care for Customer Services Department
- and more.
In practise, ways of using the virtual assistant are flexible and unlimited.
Features of the Virtual Assistant
Visualization
Iwana appearance options are unlimited. Iwana may just as well assume the form of your mascot, a supermodel, an operator or an animated character that can mime movements and preferred facial expressions. When communicating with a client, it reacts exactly as you want it to – nicely, concerned, honestly or even funny.
Control
To control Iwana, no special IT skills are needed. Though the environment and work are fully integrated into CMS WebJET the virtual assistant is able to operate also in systems of third parties.
Iwana reactions are based on pre-configured logic ant thematic scenarios, such as product lines, choice of services as well as general situations. Any behaviour can be adapted and modified according to your needs and acquired experiences.
Statistics
With the available statistics of the virtual assistant Iwana, you not only get a preview of conversations but you also get an overview of customers´ way of thinking. The anonymity of visitors.
Behaviour
Iwana is fully adapted to your website and visitors – it is always available and in sight or it returns to its post. Iwana remembers preferences of each visitor.
Virtual Assistant Price
- Services of the virtual assistant Iwana are 50 % cheaper than competing products!
- The virtual assistant Iwana reduces costs for your helpdesk up to 40 %!
- Contact us and we will prepare an offer for your website.