InterWay Client Support
All of our programmes and solutions are prepared with regard to simple and flexible client-managed administration. We provide user environment for necessary administration not only in the field of web applications but also for intranet systems. However, our clients do not have to manage the administration on their own; they are automatically offered the customer-support option. Due to our quick and good quality support, the clients are fully able to concentrate on their core-business and can make a full use of their applications.
Online Support
All of our clients are authorised to follow their project status via an internet application implemented into our intranet system MagmaWEB. The support is available for 24 hrs per day and can be accessed via any generally used web browser. :
MagmaWEB application approves the client to:
- View project status and personnel responsible
- View the central storage of all project-related documents and data
- Exchange information and data with project provider
- Enter requirements into InterWay intranet system
- View current payments and invoices
- Access useful project-related contacts and instructions
Application development and customization
Permanent computer technologies progress and increasing number of their usage are responsible for further development of already implemented applications. Frequently, these applications are not only added a new feature but their work-efficiency is increased, usability and integration into other systems are improved, etc.
To our regular customers, we offer a discount price for specific applications design and development as well as for customization (adjustment) of implemented solutions. In this case, our client is provided with comparable conditions and service scale as in the case of outsourcing SW house. The difference: you get an integrated solution by a single, solid and renowned supplier...
Phone and e-mail support
If you do not use Online Support, you can communicate via phone or e-mail. Our trained professionals will help you to identify and solve a variety of technical failures and inconveniences.
Our project managers will give you their mobile phone numbers and e-mails. As they are trained professionals, they are capable of vast majority of possible problems and so they are able to answer your questions and solve your inconveniences immediately.
Consulting and client training
Present days witness enormously fast progress and development of electronic media and technologies. Person operating in the field of marketing or project practise is often incapable of a vast amount of new options offered by the latest technologies. Our clients are offered an option to consult the best use of implemented applications. Moreover, they obtain a lot of fruitful ideas how to develop higher comfort in applied solutions usage.
Administrator training (or eventual users training) has become an integral part of each project we deliver. Though the training is not designed as a kind of “manual”, it provides users with instructions for application use. Moreover, participant of the training obtains applicable certificate (Content Manager, Groupware Administrator, E-commerce manager) issued by InterWay.